1. ACCEPTANCE OF TERMS
Welcome to LaunchBridge. These Terms and Conditions ("Terms") govern your use of LaunchBridge's services, including our custom software development services and LaunchBridge CRM platform (collectively, the "Services"), operated by LaunchBridge, LLC ("Company," "we," "us," or "our").
By accessing or using our Services, entering into a service agreement, or clicking "I Accept" or similar buttons, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
If you do not agree to these Terms, do not use our Services.
2. DESCRIPTION OF SERVICES
2.1 Software Development Services
LaunchBridge provides strategic software development services using our proprietary methodologies, including but not limited to custom application development, system integration, digital transformation consulting, and related professional services.
2.2 LaunchBridge CRM Platform
LaunchBridge CRM is a cloud-based software-as-a-service (SaaS) platform that provides business management tools, including contact management, marketing automation, sales pipeline management, communication tools, and related features.
2.3 Service Modifications
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice. We will use commercially reasonable efforts to provide advance notice of material changes that may adversely affect your use of the Services.
3. ACCOUNT REGISTRATION AND SECURITY
3.1 Account Creation
To access certain Services, you must create an account by providing accurate, current, and complete information. You must promptly update your account information to keep it accurate and current.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.
3.3 Account Termination
We may suspend or terminate your account if you violate these Terms or engage in conduct that we reasonably believe is harmful to other users, us, or third parties.
4. USE OF SERVICES
4.1 Permitted Use
You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
- In any way that violates applicable federal, state, local, or international law or regulation
- To transmit or procure the sending of any advertising or promotional material without our prior written consent
- To impersonate or attempt to impersonate the Company, our employees, another user, or any other person or entity
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
4.2 Prohibited Activities
You specifically agree not to:
- Reverse engineer, decompile, or disassemble any portion of the Services
- Attempt to gain unauthorized access to our systems or networks
- Use automated means to access the Services except through our published APIs
- Upload or transmit viruses, malware, or other malicious code
- Interfere with or disrupt the Services or servers or networks connected to the Services
5. PAYMENT TERMS
5.1 Fees and Billing
Fees for Services are as specified in your order form, statement of work, or subscription plan. All fees are non-refundable except as expressly stated in these Terms or required by law.
5.2 Subscription Services
For subscription-based Services:
- Fees are billed in advance on a monthly or annual basis
- Your subscription will automatically renew unless you cancel before the renewal date
- Price changes will be communicated with reasonable advance notice
5.3 Custom Development Services
For custom development projects:
- Fees are as specified in the applicable statement of work
- Payment schedules vary by project scope and will be detailed in project agreements
- Additional work outside the original scope may incur additional charges
5.4 Late Payments
Late payments may be subject to a service charge of 1.5% per month or the maximum rate permitted by law, whichever is less.
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Our Intellectual Property
The Services and their original content, features, and functionality are owned by LaunchBridge and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
6.2 Custom Development Work
For custom development services, intellectual property ownership will be specified in the applicable statement of work. Generally:
- Customer retains ownership of pre-existing intellectual property
- Customer owns deliverables specifically created for them
- LaunchBridge retains ownership of our methodologies, tools, and general know-how
6.3 Customer Data
You retain all rights to your data, content, and information that you upload, submit, or otherwise make available through the Services ("Customer Data"). You grant us a limited license to use Customer Data solely to provide the Services to you.
6.4 Feedback
Any feedback, suggestions, or improvements you provide regarding our Services may be used by us without restriction or compensation to you.
7. DATA PROTECTION AND PRIVACY
7.1 Data Processing
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
7.2 Customer Data Ownership
You retain ownership and control of your Customer Data. We will not access, use, or share Customer Data except as necessary to provide the Services or as required by law.
7.3 Data Security
We implement appropriate technical and organizational measures to protect Customer Data against unauthorized access, alteration, disclosure, or destruction.
7.4 Third-Party Integrations
Our Services may integrate with third-party platforms. Your use of such integrations is subject to the terms and privacy policies of those third parties.
8. THIRD-PARTY SERVICES AND INTEGRATIONS
8.1 Third-Party Platforms
Our Services may integrate with or access third-party services, including but not limited to payment processors, marketing platforms, accounting software, and communication tools.
8.2 Third-Party Terms
Your use of third-party services is governed by their respective terms of service and privacy policies. We are not responsible for the availability, functionality, or conduct of third-party services.
8.3 Integration Functionality
While we strive to maintain seamless integrations, we cannot guarantee the continued availability or functionality of any third-party integration.
9. SERVICE LEVEL AND AVAILABILITY
9.1 Uptime Commitment
We strive to maintain 99.5% uptime for our SaaS Services, calculated monthly. This commitment excludes scheduled maintenance and circumstances beyond our reasonable control.
9.2 Maintenance
We may perform scheduled maintenance that may temporarily affect Service availability. We will provide reasonable advance notice of scheduled maintenance.
9.3 Support
Support levels vary by service tier and will be specified in your service agreement or subscription plan.
10. WARRANTIES AND DISCLAIMERS
10.1 Limited Warranty
We warrant that our Services will substantially conform to their published specifications under normal use conditions.
10.2 Disclaimer of Warranties
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
10.3 No Business Outcome Guarantee
While we use proven methodologies and best practices, we do not guarantee specific business outcomes, revenue increases, or other results from use of our Services.
11. LIMITATION OF LIABILITY
11.1 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LAUNCHBRIDGE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
11.2 Liability Cap
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11.3 Essential Purpose
You acknowledge that we have set our prices and entered into these Terms in reliance upon the disclaimers of warranty and limitations of liability set forth herein.
12. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless LaunchBridge and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Services.
13. TERMINATION
13.1 Termination by You
You may terminate your account and discontinue use of the Services at any time by following the cancellation procedures specified in your account settings or by contacting us.
13.2 Termination by Us
We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.
13.3 Effect of Termination
Upon termination, your right to use the Services will cease immediately. We will provide you with reasonable access to export your Customer Data for a period of thirty (30) days after termination.
14. CONFIDENTIALITY
14.1 Confidential Information
Each party may have access to confidential information of the other party. Confidential information includes non-public technical and business information, Customer Data, and other proprietary information.
14.2 Protection of Confidentiality
Each party agrees to maintain the confidentiality of the other party's confidential information and use it solely for the purpose of performing under these Terms.
15. COMPLIANCE AND REGULATORY
15.1 Legal Compliance
Both parties will comply with all applicable laws and regulations in connection with these Terms and the Services.
15.2 Export Controls
The Services may be subject to export control laws. You agree to comply with all applicable export control laws and regulations.
15.3 Industry-Specific Regulations
If you operate in a regulated industry, you are responsible for ensuring that your use of the Services complies with applicable industry regulations.
16. DISPUTE RESOLUTION
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Wyoming, without regard to its conflict of law provisions.
16.2 Jurisdiction
Any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the federal courts of Wyoming or the courts of Wyoming in Uinta County, or in the state or federal courts located in Salt Lake County, Utah, at LaunchBridge's discretion.
16.3 Informal Resolution
Before filing any formal legal proceeding, the parties agree to attempt to resolve disputes through good faith negotiations for a period of thirty (30) days.
17. GENERAL PROVISIONS
17.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and us regarding the Services.
17.2 Amendments
We may revise these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website or through other reasonable means.
17.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17.4 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
17.5 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
17.6 Force Majeure
Neither party will be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control.
18. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
LaunchBridge, LLC
Wyoming Office:
927 S Main Street, Suite 700
Evanston, WY 82930
Utah Office:
470 W 200 N Suite 58
Salt Lake City, UT 84103
Email: hello@launchbridge.com
Last Updated: September 15, 2025
By using our Services, you acknowledge that you have read and understood these Terms and agree to be bound by them.
