1. INTRODUCTION
LaunchBridge, LLC ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our custom software development services and LaunchBridge CRM platform (collectively, the "Services").
This Privacy Policy applies to all users of our Services, including visitors to our website, clients of our development services, and subscribers to our CRM platform.
By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
Account Information: When you create an account, we collect information such as your name, email address, phone number, company name, job title, and billing information.
Communication Data: We collect information you provide when you contact us, including support requests, feedback, and other communications.
Service Configuration: For our CRM platform, we collect information about how you configure and customize the Services, including custom fields, workflows, and integrations.
Business Assessment Data: When you use our business intelligence assessment tools, we collect information about your business operations, metrics, challenges, and goals.
Payment Information: We collect billing information necessary to process payments, though credit card information is processed and stored by our payment processor partners.
2.2 Customer Data
CRM Platform Data: If you use our CRM platform, you may upload, store, or process data about your customers, contacts, leads, and business operations ("Customer Data"). You retain ownership and control of your Customer Data.
Development Project Data: For custom development services, we may have access to your business data, requirements, and related information necessary to complete your project.
2.3 Automatically Collected Information
Usage Information: We collect information about how you use our Services, including features accessed, actions taken, time spent, and frequency of use.
Device Information: We collect information about the devices you use to access our Services, including device type, operating system, browser type, IP address, and device identifiers.
Log Data: Our servers automatically log information when you access our Services, including IP addresses, access times, pages viewed, and the page you visited before navigating to our Services.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences. See our Cookies Policy below for more details.
2.4 Third-Party Integration Data
When you connect third-party services to our platform (such as QuickBooks, Stripe, Google, social media platforms, or marketing tools), we may collect and process data from those integrations as necessary to provide our Services.
3. HOW WE USE YOUR INFORMATION
3.1 Service Provision
- Provide, operate, and maintain our Services
- Process transactions and send related information
- Manage your account and provide customer support
- Facilitate integrations with third-party services
- Generate reports and analytics related to your use of our Services
3.2 Business Intelligence and AI Processing
- Analyze business data to provide insights and recommendations
- Use artificial intelligence and machine learning to improve our Services
- Generate automated responses and suggestions
- Provide competitive intelligence and market analysis
- Calculate business metrics and performance indicators
3.3 Communication
- Send administrative information, updates, and security alerts
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent where required)
- Notify you about changes to our Services or policies
3.4 Service Improvement
- Monitor and analyze usage patterns and trends
- Develop new features and improve existing functionality
- Conduct research and analytics to enhance user experience
- Troubleshoot technical issues and optimize performance
3.5 Legal and Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent fraud
- Protect our rights and interests and those of our users
- Enforce our Terms and Conditions
4. HOW WE SHARE YOUR INFORMATION
4.1 We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.2 Service Providers and Processors
We may share your information with trusted third-party service providers who assist us in operating our Services, including:
- Cloud hosting and infrastructure providers
- Payment processors
- Email and communication service providers
- Analytics and monitoring services
- Customer support platforms
- AI and machine learning service providers
These service providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
4.3 Third-Party Integrations
When you choose to integrate our Services with third-party platforms, we may share relevant data with those platforms as necessary to facilitate the integration and provide the requested functionality.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.5 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
4.6 Protection of Rights
We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5. DATA SECURITY
5.1 Security Measures
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit and at rest
- Regular security assessments and monitoring
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Incident response procedures
5.2 Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
5.3 Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable law and within the timeframes required by law.
6. YOUR RIGHTS AND CHOICES
6.1 Access and Portability
You have the right to access your personal information and, in some cases, receive a copy of your information in a portable format.
6.2 Correction and Updates
You can update your account information at any time through your account settings or by contacting us. You have the right to request correction of inaccurate personal information.
6.3 Deletion
You have the right to request deletion of your personal information, subject to certain legal and contractual limitations. You can delete your account through your account settings or by contacting us.
6.4 Data Processing Restrictions
You have the right to request restrictions on how we process your personal information in certain circumstances.
6.5 Marketing Communications
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. Note that you may still receive administrative communications necessary for our Services.
6.6 Objection to Processing
You have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes.
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 Types of Cookies We Use
Essential Cookies: Necessary for the operation of our Services, including authentication and security features.
Performance Cookies: Help us analyze how our Services are used and improve performance.
Functionality Cookies: Enable enhanced functionality and personalization.
Marketing Cookies: Used to deliver relevant advertisements and measure advertising effectiveness.
7.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.
7.3 Analytics and Advertising
We use third-party analytics services to help us understand how our Services are used. These services may use cookies and similar technologies to collect information about your use of our Services and other websites.
8. INTERNATIONAL DATA TRANSFERS
If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. We ensure that such transfers are conducted in accordance with applicable data protection laws.
9. CHILDREN'S PRIVACY
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
10. AUTOMATED DECISION-MAKING AND AI PROCESSING
10.1 AI and Machine Learning
Our Services use artificial intelligence and machine learning technologies to provide insights, recommendations, and automated responses. This processing helps improve our Services and provide more personalized experiences.
10.2 Automated Decisions
We may use automated processing to make decisions about your use of our Services, such as fraud detection or service recommendations. You have the right to request human review of automated decisions that significantly affect you.
10.3 AI Training
We may use aggregated and anonymized data to train and improve our AI models. Personal information is not used for AI training without appropriate safeguards and, where required, your consent.
11. STATE-SPECIFIC PRIVACY RIGHTS
11.1 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to know what personal information we collect, use, and share
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
- Right to correct inaccurate personal information
- Right to limit use and disclosure of sensitive personal information
11.2 Other State Rights
Residents of other states may have additional privacy rights under applicable state laws. Please contact us to learn more about your specific rights.
12. BUSINESS INTELLIGENCE AND BENCHMARKING
12.1 Aggregated Analytics
We may use aggregated and anonymized data from our Services to create industry benchmarks, analytics reports, and insights that help improve our Services and provide value to our users.
12.2 Competitive Intelligence
Our business intelligence features may collect publicly available information about businesses and markets to provide competitive insights. This information is sourced from publicly available data and third-party providers.
13. THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by posting the updated Privacy Policy on our website and, where appropriate, through other communication channels.
Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
15. DATA CONTROLLER AND PROCESSOR RELATIONSHIPS
15.1 When We Act as a Data Controller
For information we collect directly from you (such as account information, usage data, and communication data), LaunchBridge acts as a data controller.
15.2 When We Act as a Data Processor
For Customer Data that you upload to our CRM platform, you act as the data controller and we act as a data processor. We process this data only according to your instructions and our Terms of Service.
16. CONTACT INFORMATION
16.1 Privacy Inquiries
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
LaunchBridge, LLC Privacy Team
Wyoming Office:
927 S Main Street, Suite 700
Evanston, WY 82930
Utah Office:
470 W 200 N Suite 58
Salt Lake City, UT 84103
Email: hello@launchbridge.com
Privacy Inquiries: privacy@launchbridge.com
16.2 Data Protection Officer
For questions specifically related to data protection and privacy compliance, you may contact our Data Protection Officer at: dpo@launchbridge.com
16.3 Response Time
We will respond to privacy-related inquiries within 30 days of receipt, or as required by applicable law.
17. EFFECTIVE DATE AND ACCEPTANCE
This Privacy Policy is effective as of the date listed at the top of this document. By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Last Updated: September 15, 2025
For questions about this Privacy Policy, please contact us using the information provided above.
